FAQ

Can I export formulas using the export feature of Confluence?

No, Beautiful Math for Confluence does not support exporting to PDF, Word or HTML. 

What should we keep in mind when migrating from one Confluence Cloud instance to another Cloud instance ?

The Beautiful Math for Confluence macros typically migrate seamlessly from one Cloud instance to another, but there are a few important things to be aware of during your Confluence Cloud instance migration:

1. App Permissions:

   1. Depending on your migration method, app-level permissions may not be copied over automatically. If you're using a method that simply copies data from one instance to another, keep in mind:

      • Permissions and some app configurations are not included in the migration.

      • You may need to reconfigure app permissions manually after the migration.

      To do this, just follow our installation instructions to ensure Beautiful Math is correctly set up with the required permissions.

2. Custom LaTeX Macros (Only if applicable)

   1. If you’ve created custom LaTeX macros, be aware that these will not migrate automatically.

      To check if you have any custom macros configured:

      1. Go to Settings → Atlassian Marketplace → Beautiful Math.

      2. Review the configuration section to see if anything is listed.

      • If nothing is configured, you're all set , no action needed.

      • If you do have custom settings, you’ll need to reconfigure them manually after the migration.

Why isn’t the macro visible to guest or anonymous users?

We’re currently transitioning our Beautiful Math for Confluence macro from Atlassian Connect to Atlassian Forge, Atlassian’s modern cloud development platform.

At this time, Forge does not support execution for guest or anonymous users. This includes:

• Anonymous users (not logged into Confluence)

• Guest users (external collaborators with limited permissions)

When these users view a page containing a Forge-based macro, the macro will not render and may display an error like:

Opens image in full screenOpen

Error shown for anonymous or guest users

This is a known limitation on the Atlassian platform and is being tracked here: CONFCLOUD-80208. Atlassian has not yet provided a timeline for support.

What can I do?

• Ensure the page is only shared with authenticated Confluence users who have appropriate access.

• If guest or anonymous access is critical to your workflow, please reach out to us.

We will update our macro functionality as soon as guest or anonymous access becomes supported on the Forge platform.